Special Offer 2024
Free Modern Deskphone For Every User.*
*Offer exclusive for new clients in Ireland on our Unlimited and Enterprise Plans, on annual contract. T&C applies.
Essentials
- Free local number for each user
- Unlimited calls to landlines in Ireland/UK
- Free Desktop & Mobile App
- Eliminate engaged tone with Virtual Queue
- Group extensions and Ring Strategies
- Call Reports & Analytics
- IVR with Auto-Attendant and Voice Menu
Unlimited
- Free Modern VoIP phone*
- Unlimited Mobile & Landline Calls*²
- Unify calls & emails with CRM Integration
- Automated Call Recording
- Opening hours for time-based call routing
- Professional voiceover
- Personalised specialist onboarding and training
- Custom Time Based Rules
- Text to Speech Announcements
- Data Retention Policy
- Call Auto Tagging
- SSO - Single Sign On New!
Enterprise
- Advanced Call Reporting
- Live Calls Wallboard
- Live Call Coaching
- Queues Log In / Log Out
- Queue Position Announcement
- Queue Call Back Request
- After-call Wrap-up Time
- CRM/Helpdesk Integrations
- Personalised specialist onboarding and training
- Mix & Match Subscriptions
- Unlimited Calls*
- Multi-Site Solution
- Custom Reporting
- API Developer Support
- SLA
- Dedicated Account Manager
- Auto Dialer New!
| Call Rates in United States of America | Essential | Unlimited | Enterprise |
| Landline | Free | Free | Free |
| Mobile | Free | Free | Free |
| Detailed Pricing | Essential | Unlimited | Enterprise |
| Price for inbound calls & internal calls (toll-free excluded) | Free | Free | Free |
| Local phone number included in the account | 1 per account | 1 per user | 1 per user |
| Price for additional phone numbers | From $5/month | From $5/month | From $5/month |
| Minimum number of users | 4 users | 2 users | 2 users |
| Storage for recordings | None | 42 hours per user | 420 hours per user |
| 7 Years Retention Policy | $3/user/month | $3/user/month | $3/user/month |
| Fax2Email | $15 | $15 | $15 |
| Automation | Essential | Unlimited | Enterprise |
| Time-based Call Routing | |||
| Automatic Public Holidays Message | |||
| Auto-Attendant | |||
| Voice Menu | |||
| Ring Strategy | |||
| Group Timeout Action | |||
| Call Forward to Mobile | |||
| Automated Caller ID | |||
| Call-ID Number-name | |||
| International User Localisation | |||
| Missed Call Email Notification | |||
| Voicemail-to-Email | |||
| User Offline Notification | |||
| Call Backup | |||
| Professional Voiceover | |||
| Callback Widget | |||
| Queue Position Announcement | |||
| Queues Log In / Log Out | |||
| Auto Dialer |
| Productivity | Essential | Unlimited | Enterprise |
| Smart Call Transfer | |||
| Parallel Calls | |||
| Call Notes | |||
| Call Tags | |||
| Call Waiting | |||
| DND (Do-not-disturb) | |||
| Custom Call ID | |||
| Click-to-Call | |||
| Speed Dial | |||
| Individual Voicemail | |||
| Desktop Notification | |||
| Ring on Announcement | |||
| Ring on Speaker | |||
| Desktop & Mobile App | |||
| Google Chrome Extension | |||
| Extension Status Monitoring | |||
| Wrap-up Time |
| SMS Tools | Essential | Unlimited | Enterprise |
| Bulk Outbound SMS | |||
| 2-Way SMS |
| Collaboration | Essential | Unlimited | Enterprise |
| Call Group | |||
| Call Pick Up | |||
| Group Voicemail Box | |||
| Shared Contacts | |||
| Distinctive Ringtones | |||
| Call Conferencing Room | |||
| Call Blocking |
| Monitoring & Management | Essential | Unlimited | Enterprise |
| Team Status | |||
| Advanced Call Logs | |||
| Extension Usage | |||
| Peak Time | |||
| Call Stats (KPIs) | |||
| Call Tracking | |||
| Online User Management | |||
| Daily/Weekly Email Report | |||
| Call Barring | |||
| Top Callers Reporting | |||
| Missed Call SMS Automation | |||
| Help Center Access | |||
| Phone, Email & Live Chat Support | |||
| Onboarding & Training | |||
| Missed Call Follow Up Reporting | |||
| Automated Call Recording | |||
| Live Call Wallboard | |||
| Live Call Listening (Coaching) | |||
| Live Call Whispering (Coaching) | |||
| Live Call Barging (Coaching) |
| Admin & Security | Essential | Unlimited | Enterprise |
| SSO - Single Sign On |
| Integrations | Essential | Unlimited | Enterprise |
| Google Contacts | |||
| HubSpot | |||
| Salesforce | |||
| Zoho CRM | |||
| Pipedrive | |||
| Zendesk Support | |||
| Zendesk Sell | |||
| Intercom | |||
| Zapier | |||
| ActiveCampaign | |||
| Gong |
Get a tailor-made plan based on your needs.
We can design a plan that meets your specific needs, whether you're looking for a large contact center solution or a more tailored business solution. Our team will work with you to create a VoIP solution that is customised to your requirements. With our expertise and attention to detail, you can be confident that your plan will be structured to deliver the results you need.
Notes: *Offer exclusive for new clients in Ireland on our Unlimited and Enterprise Plans, on annual contract. T&C applies. Unlimited calls (landline and Mobile) subject to our fair use policy. *¹ Fair use policy (contact us for details)
Have questions on our pricing?
A user is anyone that will be using the system: an agent, supervisor or administrator. When creating a user, you can choose to associate this new user with an extension or not.
No, but if you have a particular requirement, we recommend speaking with one of our account managers to find the best solution for your needs.
Yes! You are free to switch plans, add and remove users, upgrade or downgrade, at any time.
In most cases, yes! If you own a phone number with your current provider, you can port it over to your NUACOM Account. Also, we can set up a call divert from your existing provider to ensure there will be no downtime during the switch. For more information on the porting process, timeframe and charges, please contact us.
Yes! You can configure your credentials on up to 3 separate devices: desktop app, mobile app and IP phone. When you receive an incoming call, all devices connected with your credentials will ring simultaneously.
We offer a 30-day rolling contract basis for all of our standard prices. If you are interested in an annual contract, please contact our Sales Team on live chat.
Yes, all the prices and call rates are excluding taxes.
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